Our services
E-commerce services for every part of your store
From customer support and dispute management to product listings and store setup, Ecombirds runs the daily operations so you can focus on growth.
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Customer Service
Email, live chat and social media support for your store, on every major marketplace and store platform.
- ✓Email and live chat support
- ✓Multilingual support through translation tools
- ✓Social media inbox and comment moderation (Facebook, Instagram)
- ✓Refunds, returns, replacements and cancellations
- ✓Order tracking and delivery issue handling
- ✓Help desk setup and macros
Platforms we support
Help desk and CRM tools we work in
AI-assisted support
Our team works with the latest AI tools to reply faster, translate accurately and create content, with every response checked by a person before it reaches your customers.
Amazon Seller Central
We manage your Amazon business end to end: listings, account management and customer support inside Seller Central.
- ✓Amazon Seller Central account setup and ongoing account management
- ✓Product listings, variation listings and flat files
- ✓SKU and inventory management
- ✓Buyer messages and customer support on Amazon
- ✓Account health and performance monitoring
Product Listings on All Platforms
SEO-optimized listings and catalog management wherever you sell.
- ✓Product listings on Shopify, Etsy, eBay, Walmart, Amazon and WooCommerce
- ✓Etsy SEO listings, including print-on-demand (Printful and Printify)
- ✓Product uploads, bulk data entry and catalog migration
- ✓SEO-optimized product titles and descriptions
- ✓Size charts, tags, alt text and image optimization
- ✓Keyword and product research
- ✓Dropshipping product import (DSers, Dropified, Poky)
Disputes and Chargeback Handling
We win 90%+ of the disputes we contest.
- ✓Reason-code analysis and evidence collection
- ✓Rebuttal writing and on-time submission
- ✓Customer outreach to resolve cases before escalation
- ✓Fraud prevention: high-risk order review and dispute-ratio monitoring
- ✓Dispute trend reporting and policy recommendations
More ways we help
Everything else your store needs
From the first store build to day-to-day operations, one team covers it all.
Store Setup and Management
- ✓Shopify store build from scratch (theme, apps, payment gateways, policies)
- ✓WordPress and WooCommerce store support
- ✓Store updates, maintenance and optimization
- ✓Discounts, promotions and campaign setup
- ✓Process management, SOPs and KPI setup
Order Processing and Fulfillment
- ✓Order processing via AliExpress, eBay, Etsy, Amazon and Shopify apps
- ✓Supplier and fulfillment-center coordination
- ✓Inventory and stock tracking
- ✓Shipping tools: ShipStation, AfterShip
Reputation and Review Management
- ✓Trustpilot reputation management
- ✓Review app setup and moderation (Loox, Judge.me, Yotpo)
- ✓Review request campaigns and responses to customer feedback
Virtual and Executive Assistance
- ✓Calendar and inbox management
- ✓Data entry and web research
- ✓Project management (Trello, Asana, Monday, Notion, Slack)
- ✓Team hiring, training and recruitment support
Let’s grow together
Ready to hand off your e-commerce operations?
Book a free consultation and we will show you how Ecombirds can reduce your workload, win more disputes and keep your customers happy.
Social Media and Content Support