Effective Date: 26 May 2019
Welcome to ECOMBIRDS. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, including when you interact with us via WhatsApp and other platforms.

1. Information We Collect
We may collect the following information: Name Phone number Email address Business details (if provided) Messages, queries, or attachments shared via WhatsApp, website, or social media

2. How We Use Your Information
We use your information to: Provide customer support and respond to inquiries Deliver our services (product listing, dispute handling, account management, etc.) Send service-related updates and notifications Improve our services and communication

3. WhatsApp Communication & Consent (Meta Compliance)
By contacting us via WhatsApp or providing your phone number, you agree to receive messages from ECOMBIRDS.
Messages may include: Service updates Order or task-related communication Important notifications
We only send messages: With your consent Or in response to your inquiry
You can opt out anytime by replying:
“STOP” or requesting us directly

4. Data Sharing & Third-Party Services
We do not sell your personal data.
We may share limited data with trusted service providers, including: Meta Platforms Inc. (for WhatsApp and Facebook communication) CRM, automation, or payment tools (only as necessary) All third-party providers are expected to maintain data security and confidentiality.

5. Data Retention
We retain your data only as long as necessary for: Providing services Legal or compliance purposes You can request deletion at any time.

6. Data SecurityWe implement reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

7. Your Rights
You have the right to: Access your personal data Request correction or deletion Withdraw consent for communication To exercise your rights, contact us below.

8. Cookies & TrackingOur website may use basic cookies to enhance user experience and analyze performance.

9. Third-Party LinksOur services may contain links to external platforms. We are not responsible for their privacy policies or practices.

10. Policy UpdatesWe may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.