Disputes and chargeback management
Win more chargebacks. Protect your revenue.
Chargebacks cost you the product, the payment and a fee, and a high dispute ratio can put your payment account at risk. Ecombirds manages disputes end to end and wins 90%+ of the cases we contest.
Send us your dispute backlog for a free review →
Platforms we handle
Every major payment provider
Each provider has its own rules, deadlines and evidence formats. We know them all.
Our process
Six steps to every winning case
Respond immediately
We act on every dispute alert right away, so no deadline is missed.
Analyze the reason code
The reason code decides the strategy and the evidence the provider needs.
Collect evidence
Order details, tracking and delivery proof, customer messages, IP and fraud data, policies.
Write a custom rebuttal
A clear response that answers the claim directly, never a generic template.
Submit on time
Every case is submitted before the deadline and tracked until the outcome.
Prevent repeats
We review patterns afterwards and recommend fixes to prevent repeat disputes.
Fraud prevention
Fewer chargebacks in the first place
Winning disputes matters, and so does stopping them before they start. We help keep your chargeback ratio within safe limits.
- ✓Reviewing high-risk orders before fulfillment
- ✓Spotting suspicious patterns and customer behavior
- ✓Improving product clarity and delivery communication
- ✓Proactive tracking updates for customers
- ✓Monitoring chargeback ratios to stay within safe limits
- ✓Recommending checkout and policy improvements that strengthen evidence
Free dispute review
Send us your dispute backlog
We will review your open disputes for free and show you which ones we can win.